Imagine a situation, where you face synchronization issues of Outlook and Exchange Server. The Outlook is executing in the cached Exchange mode. You failed to synchronize the OST file with Exchange Server and received the following information in the synchronization log:
“11:45:16 Synchronizer Version 12.0.6300
11:45:16 Synchronizing Mailbox 'USER'
11:45:16 Synchronizing Hierarchy
11:45:16 Synchronizing server changes in folder 'Inbox'
11:45:16 Downloading from server 'EXCHANGESERVER.local'
11:45:16 1 item(s) changed read-state in offline folder
11:45:17 Synchronizing server changes in folder 'Deleted Items'
11:45:17 Downloading from server 'EXCHANGESERVER.local'
11:45:18 Error synchronizing folder
11:45:18 Microsoft Exchange is not available. Either
there are network problems or the Exchange computer is down for maintenance.
11:45:18 Microsoft Exchange Information Store
11:45:18 For more information on this failure, click
the URL below:
11:45:19 Error synchronizing folder
11:45:19 Microsoft Exchange is not available. Either
network problems or the Exchange computer is down for maintenance.
11:45:19 Microsoft Exchange Information Store
11:45:19 For more information on this failure, click
the URL below:
11:45:20 Microsoft Exchange offline address book
11:45:20 Download successful
Some of the causes that are responsible for the occurrence of above error message are as follows:
- Unavailability of MS-Exchange.
- Issues related to network.
- Enabled anti-virus software.
- Incorrect profile settings.
- Corrupt or damaged OST file.
To overcome such issues, and to access OST data effectively, you are required to follow the below steps:
- Be sure about the availability of Microsoft Exchange Server.
- Resolve all the issues related to network.
- Do not enable anti-virus software.
- Correct all the profile settings.